Privacy Policy

Umbra Interstellar
Effective Date: March 7, 2026

Umbra Interstellar (“Umbra Interstellar,” “we,” “our,” or “us”) values the privacy of our players, members, visitors, and community participants. This Privacy Policy explains how we collect, use, store, and share information when you access or use our game servers, websites, forums, communication platforms, social spaces, events, and any related services (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

Our game servers and related gameplay systems
Our website and community portal
Community platforms such as Discord, forums, or similar services
Support tickets, applications, appeals, and reports
Events, promotions, and community activities
Any other Umbra Interstellar-operated digital community service

This Privacy Policy does not apply to third-party platforms we do not control, even if you access them through our community.

2. Information We Collect

We may collect the following categories of information:

A. Information You Provide

Information you choose to provide may include:

Username, display name, or gamertag
Email address
Discord username or similar platform ID
Account application or registration details
Support ticket contents
Appeal, complaint, or report submissions
Messages sent to administrators, moderators, or support staff
Survey or event participation responses
Any other information you voluntarily submit

B. Gameplay and Community Activity Data

When you use our Services, we may collect:

In-game character names
Server activity and gameplay logs
Chat logs and communication logs
User-generated content posted in community spaces
Rule violation reports and moderation history
Connection history, session times, and participation records
Whitelist, faction, staff, or membership application history
Transaction or donation history, if applicable

C. Technical and Device Information

We may automatically collect:

IP address
Device identifiers
Browser type
Operating system
Connection timestamps
Crash logs and diagnostic information
Website usage information
Cookies and similar tracking technologies

D. Information From Third Parties

We may receive information from third-party platforms or providers, such as:

Discord or similar communication platforms
Payment processors
Website analytics providers
Hosting providers
Authentication or anti-abuse providers

3. How We Use Information

We may use collected information to:

Operate, maintain, and improve our Services
Manage player access, accounts, applications, and community participation
Enforce rules, policies, and community standards
Investigate misconduct, cheating, fraud, harassment, or abuse
Process donations, purchases, or transactions where applicable
Respond to support requests, reports, and appeals
Communicate announcements, rule updates, and service notices
Monitor server health, security, and performance
Maintain logs and records for moderation and administrative purposes
Protect the safety, integrity, and fairness of our community
Comply with legal obligations

4. Community Moderation and Monitoring

To help maintain a safe, fair, and well-managed environment, Umbra Interstellar may monitor, review, collect, and retain:

In-game chat
Forum posts and community messages submitted through our Services
Support tickets and staff communications
Reports, complaints, and appeals
Gameplay logs and moderation records

You should not expect that communications made through our Services will always be private where monitoring is reasonably necessary for rule enforcement, safety, security, or administration.

5. Cookies and Tracking Technologies

Our website and related Services may use cookies, pixels, and similar technologies to:

Remember user preferences
Maintain login sessions
Understand traffic and usage trends
Improve site performance and user experience
Support analytics and security functions

You may be able to disable cookies through your browser settings, though some features may not function properly as a result.

6. How We Share Information

We may share information in the following situations:

A. Staff and Administrators

Information may be accessed by authorized staff, moderators, administrators, developers, or support personnel who need it to operate the Services, enforce policies, investigate incidents, or provide support.

B. Service Providers

We may share information with third-party vendors who help us provide the Services, such as hosting providers, analytics providers, payment processors, communication platform providers, and security services.

C. Legal or Safety Reasons

We may disclose information when we believe it is necessary to:

Comply with applicable law, regulation, legal process, or lawful request
Protect the rights, safety, and property of Umbra Interstellar, our staff, or our users
Investigate fraud, abuse, cheating, harassment, or other misconduct
Enforce our rules, terms, and community standards

D. Business Changes

If Umbra Interstellar is involved in a merger, acquisition, restructuring, transfer, or sale of all or part of its assets, information may be transferred as part of that transaction.

E. With Consent

We may share information in other circumstances with your consent or at your direction.

7. Data Retention

We retain information for as long as reasonably necessary to:

Provide and improve the Services
Maintain community records
Enforce rules and moderation decisions
Resolve disputes and respond to appeals
Comply with legal obligations
Protect the integrity and security of the community

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, disclosure, or alteration. However, no online platform or method of data storage can be guaranteed to be completely secure.

9. User Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing where applicable
Withdraw consent where processing is based on consent

We may retain certain information where necessary for legitimate community administration, rule enforcement, security, legal compliance, or dispute resolution.

Requests may be submitted using the contact information listed below.

10. Children’s Privacy

Our Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13 without appropriate legal authorization. If we learn that we have collected personal information from a child under 13 in a manner that violates applicable law, we will take reasonable steps to delete it.

If you believe a child has provided personal information to us, please contact us.

11. Third-Party Platforms and Services

Our community may rely on or link to third-party services such as:

Discord
Game platforms
Payment processors
Streaming platforms
Social media platforms
External forums or websites

We are not responsible for the privacy, security, or data practices of third-party services. Your use of those services is governed by their own terms and privacy policies.

12. International Users

If you access our Services from outside the country in which our systems or administrators operate, your information may be transferred to and processed in a different jurisdiction. By using the Services, you understand that your information may be processed in locations with data protection laws that differ from those in your jurisdiction.

13. Enforcement Records and Appeals

Umbra Interstellar may maintain records related to:

Warnings
Suspensions
Bans
Appeals
Reports
Administrative reviews
Other moderation actions

These records may be used to investigate misconduct, review appeals, maintain fairness, and protect the community.

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. When changes are made, we will update the Effective Date above. Continued use of the Services after a revised Privacy Policy becomes effective means you accept the updated policy.

15. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us in the discord by opening a ticket.